Thank you for your interest in our Immunity Support supplement, and welcome to the customer service page. If you are having any issues with your order or have questions, our goal is to get you fixed up in a jiffy.
Below you’ll find frequently asked questions about our supplement and company. There’s a good chance your question is already answered below, so please read through this page before you contact us.
If you need customer service, the best way is to use our help-desk and create a support ticket at the bottom of this page. We use a professional ticketing system to track customer service responses, answer questions, and make sure our team is responding to you in a timely manner. Phone and email messages sometimes get lost, but our ticket system is bulletproof.
It’s important that you receive the help you need. Our goal is to respond to tickets and emails within 24 hours during the week, and by the end of the workday on Monday if the ticket was submitted over a weekend.
Questions and Answers
Q: I want to purchase Immunity Support, where can I buy it?
A: Complete details and ordering options are at our main site, ImmunitySupport.co.
Q: I received a charge on my credit card statement from CLKBANK*COM. Is this the same as Immunity Support?
A: Clickbank is the online system we use to process credit cards and Paypal payments. If you purchased the Immunity Support supplement, your credit card or bank statement will show a charge by ClickBank or CLKBANK*COM for this purchase. Be aware other businesses use Clickbank, so use your receipt number to keep track of individual purchases.
Q: I need support with billing.
A: If you need billing support, or have a question about a charge on your credit card or Paypal account, please contact Clickbank Billing directly by clicking here.
Q: I’m not receiving your emails even though I’m on your list.
A: Please add the email support (at) fattyliverprotocol.com to your address book so we can send you emails and respond to your support questions. If you need help with this, here are whitelist instructions by provider.
Q: How soon will I receive my package once I order?
A: You should have received an email with a confirmation after you purchased. We also send a second notification once order has shipped. Most packages are sent out by UPS within 48 hours, however if you order over the weekend or on a holiday, it could an extra day. Shipping time is usually about a week. If you don’t receive a confirmation or email receipt, please submit a ticket below with your email, receipt number, and/or approximate date of purchase.
Q: Can I buy the Immunity Support supplement if I’m not in the United States?
A: At this time, we do not sell the Immunity Support supplement outside the US. We are working on International delivery as well as availability through Amazon.
Q: I’d like to send you a testimonial or feedback on your supplement, how can I do that?
A: Thanks! We get a lot of great feedback on product, and love hearing success stories from people who were able to get relief using our Immunity Support supplement. Please visit our feedback page and tell us what you think, and feel free to include a picture or video with your testimonial.
Q: I purchased the supplement and it didn’t work for me. How can I get a refund?
A: We appreciate your order, and are sorry you didn’t have the success you were looking for. Our product comes with an unconditional 60 day money-back guarantee, and we are are happy give you a prompt and courteous refund. Please submit a ticket below requesting a refund with your email, receipt number, and approximate date of purchase, and send the unused portion (or empty bottle) back to:
Cyberwave Media Returns
37 Inverness Drive E Suite 100
Englewood, CO 80112 USA
You’ll receive an email from our processor at the email address you purchased from confirming the refund credit, so you’ll know it’s been done. It may take up to 5 business days for your refund to be processed by your bank.